Employee Experience & Organizational Health· CASE STUDY
More advisers resigned than expected. The trigger was a new target system.
Resignations piled up in branch sales just before an ambitious annual target was due. HR suspected workload, sales suspected competitor offers.
460 conversations showed that the new target system rewarded product sales over client relationships. Many advisers saw this as a contradiction of how they understood their role.
A customer-satisfaction metric was added to the target system, and regional leaders reset how targets were communicated.
Resignations halved in the following quarter. The annual target was met.
For the first time we knew what was behind the numbers.
This case was delivered as a Clarity Scan. About the format
Anonymised example.
Production attrition rose 40 % after a reorganisation. The cause was not pay.
After a digital application system went live, processing times grew. The bottleneck sat between departments.
Mis-deliveries between sites cost millions a year. An ongoing programme surfaces the causes every quarter.
We discuss your challenge and show what a first step could look like.