Government and administration make consequential decisions on behalf of people whose voices rarely reach the room. Synfia gives public leaders a continuous understanding of what citizens and stakeholders actually think.
Participation that doesn't fail on language.
Hear citizens and staff at scale.
Every finding is evidenced back to the source conversation.
Formal consultations attract organized voices. Statistics describe the public without asking them anything. In between sits the majority — with real views on services, reforms and priorities — that current instruments do not reach.
Town halls, panels and written consultations are essential but limited. They privilege time, confidence and organized interest. The people most affected by a policy are often the least present in the record.
Decisions are technically consulted, politically fragile.
Reforms meet a reality that was never asked in advance.
Citizens learn that being asked and being heard are not the same thing.
Give a real cross-section of the public a genuine voice on a service or reform.
Understand what public servants need to deliver on the mandate.
Feel the reality of a digital service or administrative reform before scale-up.
Bring resident and community voices into planning decisions.
Synfia conducts anonymous, structured conversations across a representative cross-section of the public. Processing takes place in the EU. Participation is voluntary and safeguarded. The record is transparent, auditable, and made to withstand political and legal scrutiny.
Public participation is slow, digital-savvy and rarely representative. Language, access and time barriers filter out precisely the people whose perspective is needed.
You said the process was hard to understand. Where did you get stuck?
At the proof of eligibility. It wasn't clear which confirmation was even meant.
Did you try to clarify it?
Yes, but the answer on the phone differed from the form.
The process isn't too complex. The terminology is inconsistent between the form and the helpdesk.
WITH SYNFIA — Low-threshold on any device, multilingual, anonymous, no login. Quieter voices come in structured too — in their own language, at their own time.
A cross-section of the public, not the usual respondents.
A traceable base for political and administrative decisions.
Read the reality of a reform in weeks, not electoral cycles.
Anonymity, consent and transparency as first-class constraints.
For the first time, we can say what the public actually thinks — and defend how we know.
In a 30-minute expert consultation, we walk through where structured listening could improve the next decision on your agenda — with examples from your industry.